How
do I place an order?
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You can place your order via our online
shop using
the links to the left of this page.
However, if you'd prefer, you can telephone your order through
to us by calling 07976 049 876 or e-mail us
at info@wildstarfood.com.
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You can have your order delivered weekly
or fortnightly, or have a one week
trial, just to see if you like the idea.
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Once you've placed your order, you'll
receive a confirmation email advising you to the day that your
shopping will be delivered. If you wish to know in advance what
day of the week we deliver to your area, then please give us
a call or email us to find out before placing your order.
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Orders must be placed at least 24 hours
before the due delivery date to guarantee processing. We're
also happy to change or cancel orders up to 24 hours before
delivery.
What areas do you deliver
to?
- We deliver to all areas that have a Sheffield
postcode. If you live outside of this area and still
wish to place an order, then please contact us to discuss delivery
- we don't like to disappoint!
Do I have to be at home
to receive my delivery?
- You don't necessarily have to be at home to
receive your delivery. When you place your order, you will get
the opportunity to provide instructions as to where we can leave
your delivery if you're not likely to be in. This could be somewhere
on your property or with a close neighbour. It's useful to pick
somewhere that's relatively out of site and preferably under-cover.
A porch, out-house or under garden furniture is ideal.
How much does delivery cost?
How do I make payment?
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We accept the following methods of payment: Visa, MasterCard, Delta, Solo and Switch. Payments
can be made securely on this site but you can telephone us to
pay over the phone if you'd prefer. Please do not email your
payment details to us, as email is not a secure method of communication.
- If you have a regular delivery and have provided
your payment details, then payments are taken automatically
on the Friday following delivery, that way, you'll only be charged
for what you've had.
The contents of my veg box
are different to those advertised!
I want to have a regular veg box delivery but what happens if I go on holiday?
I'm unhappy with an item
that I've bought...
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We hope that everything that you order
arrives in good condition and we endeavour to make sure that
all produce that leaves our depot is of the highest standard.
Please let us know if any item that you have received is damaged
or unacceptable and we'll happily replace it for you or give
you a refund.
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We're trying to improve the image of
organic fruit and vegetables, so we do guarantee all contents
of the fruit and veg boxes. Please get in touch if you're unhappy
with any of the times that you receive in your box so that we
can make amends. We'll either offer you a replacement or a reduction
on the price of your box.
I'm interested in buying
a veg box but I hate sprouts!
Where does your organic
fruit and veg come from?
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We source our organic fruit and veg from a
number of specialist wholesalers, who in turn, source from a
number of UK organic producers and European-based importers.
All of our suppliers are vetted by us and adhere to strict guidelines
set down by the various organic certification boards. See the
'our suppliers' page for more information.
What do I do with my cardboard
boxes?
Got another question that
you think should be listed here?
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