The following terms and conditions govern your use of the Wild Star Food Co. Website (www.wildstarfood.com). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Wild Star Food Co. Site. Please note that to use any of the services provided on the Wild Star Food Co. Website, you are required to register as an authorised user.
- The Wild Star
Website is provided to you free of charge for your
subject to these Terms and Conditions. By using the Wild
Food Co. website and services you agree to be bound by
2.1 To order from the Wild Star Food Co., you must register with us and set up an account. However, this is not a credit account; payment will be required upon delivery of goods.
2.2. To register with the Wild Star Food Co. Website you must be over eighteen years of age.
2.3. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
- Password and security
3.1 When you register to use the Wild Star Food Co. Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us (see contact us page) immediately.
3.2. If the Wild Star Food Co. has reason to believe that there is likely to be a breach of security or misuse of the wildstarfood.com Site, we may require you to change your password or we may suspend your account.
4.1. You must ensure that the Wild Star Food Co. are provided with details of a valid credit or debit card bearing either the Mastercard, Visa, Delta or Switch/Maestro symbol. You must update us with any change to these details immediately.
4.2. Your credit card and payment details will be held on our system; we do our best to ensure the security of these details but this cannot be guaranteed. Your card will automatically be charged for the goods which you have ordered, on or after the day of we deliver them to you. We will use these details for this purpose and for sending you information about our products and services, as described in our Privacy Statement which you can read by clicking here.
- Product purchases
5.1. You may submit orders by using our online ordering facility at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
5.2. Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as stated below.
5.3. When you place an order, we do all that we can to ensure that your order is fulfilled; products are, however, subject to availability and market conditions and we do not always know if a product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we will inform you of this and we will remove it from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of products.
5.4. All products offered by us are subject to occasional change in price. This is particularly likely with fruit and vegetable items which are subject to seasonal changes in supply levels and supply prices. Wild Star Food Co. will endeavour to warn you of any changes to the price or availability of items in our range. However, we reserve the right to change our prices and products without notice to reflect such changes. Current prices will always be shown in the shop section of our website and can be obtained by contacting us directly.
5.5. Some of our products are priced by weight. The guide weight and associated price are for guidance only; the weight you receive may vary significantly from this guide and the price you are charged will be for the weight of product delivered.
5.6. Ordering a product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your order.
5.7. Cancellations must be made a minimum of 24 hours before the due delivery date. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline. This deadline is important since, typically, we may obtain some of the products especially to fulfil your order and may not be able to sell the products elsewhere. Any payments you have made for orders which have been properly cancelled will be credited to you.
5.8. Despite the above provision, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for credit to your card.
6.1. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
6.2. We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.
6.3. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes. We will not, of course, charge for goods unless or until we have delivered them to you.
7.1 We want you to be happy with your purchase. Please check all good on delivery and ensure that they are supplied correctly. With regards to non-perishable items, if you are unhappy with any of your purchases, they may be returned within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.
7.2 Fresh, perishable items such as the contents of the organic fruit and veg boxes are covered by our guarantee scheme. If you are unhappy with any items that you receive in your box then please inform us within 24 hours. We will either replace the item free of charge, give you a reduction on the cost of your purchase, or give you an additional item in your next box - whichever you'd prefer.
- Excluded services
8.1. The services provided by the Wild Star Food Co. do not include the provision of computer or other necessary equipment to access the wildstarfood.com Site. To use the Wild Star Food Co. Website you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
- Intellectual Property
9.1. The content of the Wild Star Food Co. Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the wildstarfood.com Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the wildstarfood.com Site without written permission from the Wild Star Food Co.
9.2. No licence is granted to you in these Terms and Conditions to use any trade mark of the Wild Star Food Co. including, without limitation, the registered trade mark The Wild Star Food Co.
- Availability of the wildstarfood.com
10.1. Although the Wild Star Food Co. aims to offer you the best service possible, the Wild Star food Co. makes no promise that the services at the wildstarfood.com Site will meet your requirements. The Wild Star Food Co. cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see contact us page) or by email at and we will attempt to correct the fault as soon as we reasonably can.
10.2. Your access to the wildstarfood.com Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. The Wild Star Food Co. will attempt to restore the service as soon as it reasonably can.
- The Wild Star Food Co.’s liability
11.1 The Wild Star Food Co. Website is provided by the Wild Star Food Co. without any warranties or guarantees. You must bear the risks associated withy the use of the Internet
11.2. Whilst the Wild Star Food Co. tries to ensure that material included on the Wild Star Food Co. website is correct, reputable and of high quality, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights, the Wild Star Food Co. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Wild Star Food Co. Website. If the Wild Star Food Co. is informed of any inaccuracies in the material on the website, we will attempt to correct the inaccuracies as soon as we reasonably can.
11.3. In particular, we disclaim all liabilities in connection with the following:
(a) technical problems including errors or interruptions of the Wild Star Food Co. Website but we will use reasonable endeavours to correct or avoid them
(b) incompatibility of the Wild Star Food Co. Website with any of your equipment, software or telecommunications links
(c) unsuitability, unreliability or inaccuracy of the Wild Star Food Co. Website but we will take reasonable care to ensure information there is accurate
(d) inadequacy of the Wild Star Food Co. website to meet your requirements
11.4. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for:
(a) any consequential or incidental or indirect damages;
(b) loss of revenue, loss of profits, loss of anticipated savings, loss of business or wasted expenditure
(whether direct, consequential, incidental or indirect);
(c) any other loss or damages, whatsoever that arise out of or are related to the Wild Star Food Co. website.
11.5. We shall collect, process, store, and transfer your personal data in compliance with the relevant EU and UK data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.
11.6. Nothing in this section seeks to limit or exclude the Wild Star Food Co.’s liability in respect of products sold through its website.
11.7. Nothing in these Terms and Conditions shall limit or exclude the Wild Star Food Co.’s liability for personal injury or death caused by its negligence.
- Third Party Websites
12.1. As a convenience to our customers, the Wild Star food Co. website may include links to other websites or material which are beyond its control. The Wild Star food Co. is not responsible for content on the Internet outside of the Wild Star Food Co. website.
- International use
13.1. The Wild Star Food Co. makes no promise that materials on the wildstarfood.com Site are appropriate or available for use in locations outside the United Kingdom, and accessing the wildstarfood.com Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
14.1. We shall not be liable for any delay in or failure to perform any of our obligations if the delay or failure is caused by circumstances beyond our reasonable control including, without limit, difficulties or failures of our suppliers.
15.1. We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Wild Star food Co. website. The changes will apply to the use of the Wild Star Food Co. Website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from the Wild Star Food Co. or use the Wild Star Food Co. website. If you continue to use the Wild Star food Co. website after the date on which the change comes into effect, your use of the Wild Star food Co. website indicates your agreement to be bound by the new Terms and Conditions.
The wildstarfood.com website is owned and operated by the Wild Star Food Co. Ltd, registered in England and Wales. Registered office: The Coach House, 23, Milton Road, Nether Edge, Sheffield, S7 1HP.
If you have any queries, please contact us at email@example.com
Company registration No. 5296444. VAT registration No. 00591572